How can I book an acupuncture appointment?

To book your appointment with me at The Healing Rooms or The Observatory or David Lloyd, please phone me directly on: 01275 392 803, or: 07939 843 969.

Do please also contact me if you simply want to discuss your treatment; find out how acupuncture can help you; or ask me about any aspect of my acupuncture treatments.

My contact details

phone: 01275 392 803
mobile: 07939 843 969
email: fletcher@curepoint.co.uk
postal address: 15 Westward Gardens, Long Ashton, Bristol BS41 9HU

If I do not answer on either of the above numbers, this usually means that I am with a client. Do please leave your name and number on my answering service and I will return your call as soon as I can.

Please see the section: What to do before your acupuncture treatment

Cancelling your acupuncture appointment

I ask all clients to please give me at least 24 hours notice if you wish to cancel your appointment.

I find that most of my clients are conscientious about honouring appointments that they have booked with me, and I appreciate their courtesy. However, at times some clients seem to find it difficult to honour appointments, and consider it acceptable to cancel an appointment at short notice. This causes various problems:

• It prevents me from working during that time-slot, and since I am self-employed, this prevents me from earning my living. Also, I only have a limited amount of clinic time each week, so every missed appointment is significant and reduces my income for that week.
• It prevents other clients from taking that slot, clients who might have wanted that slot but had to book at another time or on another day which was less convenient to them.
• And it means that I am losing money directly, since I still have to pay the room-rental fees for the time-slot that you have booked (which is up to about £10).

To address these problems (and to keep the cost and inconvenience to all clients as low as possible), I have adopted the following policy:

• I ask all my clients to please respect the above facts, and to accept that if they cancel an appointment with less than 24 hours notice, or miss an appointment, then they would still be liable to pay the full fee for the session that they have booked with me.

Concessionary acupuncture treatments

When an appointment is cancelled with less than 24 hours notice, I would usually offer this session to a concessionary client who could not otherwise afford treatment. But in order to enable me to do this, I would usually need a few hours notice from you. So, if you can't give me a full 24 hours notice, and would like me to be able to use your missed appointment to treat a concessionary client, I would be grateful if you could let me know as soon as possible that you won't be able to make your appointment.

Feedback on any aspect of my acupuncture practice

I am always pleased to receive feedback from my clients, either positive or negative. I am constantly striving to ensure that every aspect of my practice meets your expectations, and I listen carefully to every comment that each client makes. I value your opinion, so do please feel free to contact me with your feedback. You can find my full contact details above. Please feel free to use whichever method is most easy for you, either email, post, or phone.

Complaints procedure

Should you have any reason to be unhappy with the treatments you have received from me and wish to make a formal complaint, please write to the following address: British Register of Complementary Practitioners, PO Box 194, London SE16 7QZ. For help or guidance on progressing your complaint you could also telephone the BRCP on: 020 7237 5165, or email them at: brcp@i-c-m.org.uk.

Of course, I would always prefer you to first contact me directly concerning any complaints, so that I might be given the opportunity to resolve any problems.

If your complaint is about the clinic's facilities or the service, please write to me directly.You can find my full contact details above.